PRIVACY POLICY

PRIVACY POLICY JASCHA STOCKHOLM

In this privacy policy, we describe what information we collect, for what purposes it is collected and how you can control your information. This privacy policy applies when you shop in our web shop, subscribe to our newsletter, or use our website administered by Jascha Sales AB 556926-7924.

All processing of personal data within Jascha Sales AB 556926-7924 takes place in accordance with applicable personal data legislation. Within the EU/EEA, the General Data Protection Regulation (GDPR) applies from 25 May 2018.

This privacy policy applies immediately to new customers (registration / newsletter subscription) and from 25 May 2018 for existing customers.

PERSONAL DATA RESPONSIBLE

The person responsible for personal data is:

Jascha Sales AB 556926-7924 (referred to as Jascha Stockholm / "we"). Jascha Stockholm is responsible for processing your personal data in accordance with this privacy policy.

COLLECTION OF PERSONAL DATA

If you register for a newsletter or provide personal information in connection with a purchase, you agree to share your information and consent to it being stored in our systems.

We need your personal information to handle your order/purchase and to provide good service in terms of marketing, follow-up, returns, and information. We may also process your data to comply with legal requirements, such as the Accounting Act.

We collect and store the information you provide on Jascha Stockholm’s website or in our physical stores.

We collect the following personal data for the following purposes:

  • Name (Order/Buyer)
  • Social security number
  • Contact information: address, e-mail, mobile number
  • Payment history
  • Payment information
  • Purchase information (ordered items, delivery address)

The above information is used to fulfill our purchase agreement with you, including:

  • Delivery and notifications
  • Identification and age control
  • Payment handling
  • Complaint management

This information is stored until the purchase is completed and for 24 months afterward to manage any complaints.

2. Customer Service Matters

  • Name
  • Social security number
  • Contact information: address, e-mail, mobile number
  • Correspondence
  • Information about your purchase

Used to handle customer service inquiries, including:

  • Communication via phone, digital channels, or social media
  • Identification
  • Complaint investigation

This information is stored until the case is closed and for 6 months afterward.

3. Marketing

  • Name
  • Email
  • Phone number

Used to provide information, tips, and offers, including:

  • Newsletter distribution
  • SMS sending

This information is stored until you unsubscribe. You can unsubscribe manually at any time or by contacting support@jascha.se.

We never share your personal data with third parties without your consent.

4. Compliance with Legal Obligations

  • Name
  • Social security number
  • Contact information
  • Currency history and transactions

This data is processed to comply with accounting and money laundering legislation. This processing is required by law; if you do not provide the information, we cannot complete your purchase. Data is stored for seven (7) years.

SHARING OF YOUR PERSONAL DATA

We share your personal information with companies acting as personal data processors on our behalf. These companies process data according to our instructions. They include:

  • Transport companies
  • Payment providers (banks, card payment services)
  • Marketing agencies (email acquisition)
  • IT companies (operations, support, maintenance)

We also share your information with companies independently responsible for personal data, such as:

  • Government authorities (police, tax agency)
  • Logistics and freight companies
  • Banks and payment service providers

When your personal data is shared with an independent controller, their privacy policy applies.

SECURITY MEASURES REGARDING PERSONAL DATA

We store and process your data on secure servers and ensure proper protection.

We use alarms, firewalls, access control, and other measures to prevent unauthorized access. Your card information is sent directly to our payment provider and is not stored in our systems.

YOUR RIGHTS

You have the right to access, correct, restrict, delete, and anonymize your personal data. Contact support@jascha.se to exercise your rights.

We may deny deletion if required by law (e.g., accounting or tax legislation).

You can contact support@jascha.se at any time.

This policy applies from 3 March 2024 and is valid until further notice.