HOW DO I RETURN A PRODUCT?
At Jascha Stockholm, you always have an open purchase for 30 days (also applies to sale items) from the time the package arrives at the place of delivery. The product must be in perfect condition, it must not be used, washed or altered in any way. We reserve the right to refuse any returns that are not approved in our quality control. Remember to leave all notes in place when you return the unused item.
A return fee of SEK 49 for returns within Sweden and SEK 99 within the rest of the EU will be added to all returns and will be deducted from your refund. You will receive your refund through the same payment method used at the time of purchase. It can take up to 14 days from the time you return your item until the amount is refunded. As soon as we have processed your return, you will receive a confirmation via e-mail.
USE OUR RETURN LABEL
We recommend that you use the return label that was attached to the package as we can easily follow your package until it arrives at our warehouse. In the unlikely event that the package disappears or is damaged, you will still receive your refund.
Jascha Stockholm is not responsible for packages sent with a return label other than the one attached by us. If you choose to use another freight forwarder, notify our customer service firstname.lastname@example.org in advance. Then inform us about which freight forwarder you used and the order number and which products are returned.
HOW TO RETURN
1.Place the product in its original packaging
2. Fill in the return slip and put it in the package
3. Attach the return label to the top of the package
4. Return the package to a DHL agent
5. Always ask for a receipt with a tracking number, in case something should happen on the road
If you wish to exchange your item, please contact our customer service email@example.com and we will help you with the exchange.
Jascha Stockholm works to create high-quality clothes that last over time. We work with leading European fabric manufacturers and factories to ensure that we can deliver the best possible product, but sometimes it is not enough all the way. If you discover that your product is defective and you want to complain, please contact us at firstname.lastname@example.org
Jascha Stockholm complies with the Consumer Purchase Act, which means a 36-month right of complaint, on presentation of a valid proof of purchase (receipt or bank statement) The right of complaint only covers original defects, ie production defects. The right of complaint does not apply in cases where we can not find any fault in the product or when you caused the damage yourself. Ordinary wear is thus not reimbursed.
Tel: 08-33 06 44
Mon - Thu 09.00 - 15.00
441 39 Alingsås